Privacy policy

Choose Flow LLC ("Choose Flow," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through chooseflow.co and our services, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, such as:

Contact information (name, email address, phone number) when you book a session, fill out a contact form, or purchase a digital product.
Service address, when needed to provide in-home organizing or concierge services.
Payment information, processed securely through Venmo and Stripe. We don't store your full card or bank account numbers on our own systems.
Any information you choose to share with us about your project, home, or preferences, such as through an intake conversation or form.

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, and pages visited, through standard website analytics tools.

2. How We Use Your Information

We use the information we collect to:

Schedule and provide organizing and concierge services
Process payments and deposits
Communicate with you about your appointment, project, or purchase
Send receipts, follow-ups, and, with your consent, occasional updates about Choose Flow
Improve our services and website
Comply with legal obligations

3. How We Share Your Information

We don't sell your personal information. We share information only with:

Service providers who help us run our business, such as Calendly (scheduling), Venmo and Stripe (payment processing), and Squarespace (website hosting). These providers have access only to what's needed to perform their function and are bound by their own privacy and security practices.
Third-party vendors you've asked us to coordinate on your behalf (movers, cleaners, haulers, and similar), limited to what's needed to complete that coordination.
Legal authorities, if required to comply with a subpoena, court order, or other legal process.

4. Cookies & Website Analytics

Our website may use cookies or similar technologies through Squarespace and standard analytics tools to understand how visitors use our site and to improve your browsing experience. You can control cookies through your browser settings.

5. Data Security

We use reasonable administrative and technical safeguards to protect the personal information we collect, appropriate to the volume and sensitivity of that information. No method of storage or transmission is completely secure, and we can't guarantee absolute security.

6. How Long We Keep Your Information

We keep client information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal and tax obligations. After that, it's deleted or de-identified.

7. Your Privacy Choices & Rights

Depending on your circumstances, you may have the right to ask us to confirm what personal information we hold about you, correct inaccurate information, delete your information, or receive a copy of it. To make a request, contact us at [business email]. We'll respond within a reasonable time.

As a small, Texas-based business, Choose Flow likely qualifies for the small business exemption under the Texas Data Privacy and Security Act. Regardless, we're committed to being transparent about the limited information we collect and to honoring reasonable requests about your data. We don't sell sensitive personal data, and we'd never do so without your explicit, separate consent.

8. Children's Privacy

Our services and website aren't directed to children under 13, and we don't knowingly collect personal information from children.

9. Text & Email Communications

If you give us your phone number or email address, we may use it to send appointment reminders, receipts, and, with your consent, occasional updates or promotions. You can opt out of promotional communications anytime by replying "STOP" to texts, unsubscribing from emails, or contacting us directly. Standard message and data rates may apply.

10. Data Breach Notification

In the unlikely event of a data breach affecting your sensitive personal information, we'll notify you in accordance with Texas law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on chooseflow.co reflects our current practices. We encourage you to check back periodically.